How to Troubleshoot Internet Explorer Has Stopped Working Error

Internet Explorer might work slowly but there are fewer problems that occur while using it  to browse the internet. Microsoft’s signature web browser, Internet Explorer, may display “Internet Explorer has stopped working” error. The situation when this web browser already runs slowly and shows this error is a serious headache to a user and it feels like a never-ending problem. But wait; there are some ways for effectively troubleshooting the error. If the web browser is showing the error in your computer, then you must follow the methods mentioned below to fix the error.

Here’s how to troubleshoot Internet Explorer has stopped working error

Clear Internet Explorer Cache

  1. Launch Internet Explorer browser.
  2. Click the gear icon from located at the right corner of the window.
  3. Now select Internet options from the menu.
  4. Internet Options box will open.
  5. Click the General tab.
  6. Now, click the Delete button.
  7. A box must popup on the screen.
  8. Ensure that the all options are selected.
  9. Click the Delete button to clear the cache from the browser.
  10. Restart your Internet Explorer and check if the error is fixed.

Try Running Network Troubleshooter

  1. To fix the error in Internet Explorer, you can try running the Network Troubleshooter on your computer.
  2. Click Start button and open Control Panel on your computer.
  3. Click the Network & Internet tab and proceed to select Network and Sharing Center.
  4. Click the last option called Troubleshoot problems.
  5. Now select Internet Connections.
  6. Now your system will search for the issue and repair it on its own.

Try Installing the Update

  1. Click the Start button.
  2. Now, open the Control Panel of your system.
  3. Click to open the Control Panel of your computer system.
  4. Now go to System & Security and click to open it.
  5. In the new window, you see Windows Update option.
  6. Click Windows Update tab and proceed to click the check for Updates tab.
  7. If prompted then allow the Windows to check and install them on computer.

Resetting the All Zones to Default

  1. Launch the web browser and click the gear icon.
  2. Now select Internet options and select the Security tab from the box appeared.
  3. At the bottom of the box, click the Reset all zones to default level button.
  4. Now click Ok and further Apply.

Disable Hardware Acceleration and Add-ons

  1. Click to open the Gear icon and open Internet options.
  2. In the box that appears, click on the Advanced tab.
  3. Check the box next to Use software rendering instead of GPU rendering* option.
  4. Now click Ok and then Apply.
  5. To disable add-ons, open the menu by clicking the gear icon.
  6. Now go to the Manage add-ons options.
  7. Select the browser extensions you wish to deactivate.
  8. Now click Disable from the bottom.
  9. Now restart your Internet Explorer.

Reset the Web browser

  1. If nothing is working out properly then it is time that you should try to reset the Internet Explorer.
  2. In the Internet options popup box, click the Advanced tab.
  3. Click the Reset button from the bottom of the box.
  4. In another box popper up, check the Delete personal settings options.
  5. Click Reset button.

Hopefully you succeed in troubleshooting the Internet Explorer. But if you still found the error, then try to perform a System File Checker tool in the command prompt. Just sfc /scan-now and the computer will automatically detect the damaged files to repair it.

Joey Williams is a Microsoft Office expert and has been working in the technical industry since 2002. As a technical expert, Robert has written technical blogs, manuals, white papers, and reviews for many websites such as

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